Proceedings of International Conference on Applied Innovation in IT
2025/12/22, Volume 13, Issue 5, pp.583-589

Evaluation of GMA Civil Registrar Online Transaction System


Rowee M. Marfil, Rogelio T. Mamaradlo and Jesus S. Paguigan


Abstract: This study developed an application for Online Transactions in the General Mariano Alvarez, Cavite Civil Registrar. This application has features that allow users to access the Emergency Hotlines, Announcements, Information about the Civil registrar, and booking of appointments. The GMA Civil Registrar Online Transaction System can help facilitate the obtaining of certificates such as Birth, Marriage, Death, and CENOMAR (Certificate of No Marriage Record), and set an appointment for other services. The evaluators of the system are the IT experts, IT students, Municipal Civil Registrar Office (MCRO) staff, and walk-in clients of General Mariano Alvarez (GMA), Cavite. The research instrument used is based on ISO 25010 evaluation tools for application software. This study utilized the convenience sampling technique in selecting evaluators; the weighted mean and t-test are the statistical treatments used for this study. Based on the evaluation, the system got a verbal interpretation of “Strongly Acceptable” for its Functionality, Efficiency, Maintainability, Reliability, and Portability. Meanwhile, the profile of the evaluators as to gender and profession is found not significant, while gender is found significant to the maintainability of the application. It is suggested that the online payment system may be included for future enhancement.

Keywords: Civil Registrar, Online Transaction System, Functionality, Public Service.

DOI: Under indexing

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